Refund policy

Returns & Refund Policy

AUTOMOBILE KITS LTD
19 Castle Street
Buckingham
England
MK18 1BP

Email: info@motokitly.store
Phone: 07985 562685

At AUTOMOBILE KITS LTD, we want you to be happy with your purchase. We understand that sometimes an item may not be quite right, or you may simply change your mind. We’ll always do our best to make the returns process straightforward and fair.

1. Returns & Change of Mind

If you change your mind about your purchase, you can request a return within 14 days of receiving your order.

To be eligible for a return, the item should:

  • Be unused and in its original condition.

  • Be returned with its original packaging, where reasonably possible.

  • Include any accessories, instructions, or other items supplied with the product.

  • Be adequately packaged so that it is not damaged during return transit.

Please contact us before sending anything back so we can provide the appropriate return instructions.

2. Faulty, Damaged or Incorrect Items

We're sorry if something isn't right with your order.

If your item arrives damaged, faulty, defective, or you have received the wrong item, please contact us as soon as possible at info@motokitly.store.

Please include your order number and, where possible, photographs showing the issue. This helps us understand what has happened and resolve things more quickly.

Depending on the circumstances, we may offer a replacement, repair, or refund in accordance with your statutory rights.

You will not be expected to pay return postage for an item that is faulty, damaged on arrival, or incorrectly supplied.

3. Items That Cannot Be Returned

Certain products may not be eligible for return where they have been:

  • Customised, modified, or made specifically to your requirements.

  • Installed, fitted, used, or altered in a way that affects their condition or resale value.

  • Damaged after delivery through improper use, installation, storage, or handling.

This does not affect your statutory rights where an item is faulty, not as described, or otherwise does not meet the requirements of UK consumer law.

4. Automotive Parts & Kits

Because many of our products are automotive-related, please make sure that you check compatibility before purchasing.

If you are unsure whether a product is suitable for your vehicle, we recommend contacting us before ordering. We're happy to help where we can.

If a product has been installed or fitted, please contact us before removing or returning it if there is a concern about compatibility or a fault. In some circumstances, fitting or modification can affect the condition of a returned item.

5. Return Postage

For a change-of-mind return, the cost of returning the item will generally be the customer's responsibility.

If the item is faulty, damaged, incorrect, or otherwise does not conform to the contract, we will cover the reasonable cost of returning it where applicable.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for parcels that are lost or damaged while being returned to us.

6. Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

Approved refunds will normally be issued using the original payment method.

We aim to process refunds as quickly as possible. Depending on your payment provider or bank, it may take additional time for the money to appear in your account.

Where required by law, refunds will be made within the applicable statutory timeframe.

7. Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you have under UK consumer protection law.

If an item is faulty, not as described, or does not meet the standards required by law, you may have additional rights to a repair, replacement, price reduction, or refund depending on the circumstances.

For online purchases, you may also have a statutory cancellation right during the applicable cancellation period, subject to the exceptions set out in UK law.

8. How to Start a Return

Starting a return is simple.

Please email us at:

info@motokitly.store

Please include:

  • Your name

  • Order number

  • The item you would like to return

  • Reason for the return

  • Photographs, if the item is damaged or faulty

We'll get back to you with the next steps.

9. We're Here to Help

We know that returns aren't always convenient, and we'd rather help resolve a problem than make the process difficult.

If you're unsure whether an item can be returned, or something has gone wrong with your order, please get in touch. We'll look into it and do our best to find a fair solution.

AUTOMOBILE KITS LTD
19 Castle Street, Buckingham, England, MK18 1BP
Email: info@motokitly.store
Phone: 07985 562685

Last updated: 3 October 2026