Shipping policy

Shipping Policy

AUTOMOBILE KITS LTD
19 Castle Street
Buckingham
England
MK18 1BP

Email: info@motokitly.store
Phone: 07985 562685

Last updated: 3 October 2026

At AUTOMOBILE KITS LTD, we know you're looking forward to receiving your order. We work hard to get your products packed and on their way as quickly and safely as possible.

This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed, we will begin processing it as soon as reasonably possible.

Orders are normally dispatched within 1–3 working days, unless a different processing time is stated on the product page.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

If an item is temporarily out of stock or there is an unexpected delay, we'll do our best to contact you and keep you informed.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Estimated delivery times are generally:

Standard delivery: 2–5 working days after dispatch.
Express delivery: 1–2 working days after dispatch, where available.

Delivery estimates are provided as a guide and are not guaranteed unless a guaranteed delivery service has specifically been purchased and confirmed.

Some larger, heavier, or specialist automotive products may require a different delivery service or additional delivery time.

3. Delivery Charges

Delivery charges are calculated at checkout based on the items in your order, delivery address, and available shipping service.

Any applicable delivery charge will be clearly shown before you complete your purchase.

From time to time, we may offer free delivery promotions or other delivery offers. Any conditions applying to such offers will be displayed at the time of purchase.

4. Tracking Your Order

Where a tracked delivery service is used, we will provide tracking information when it becomes available.

Please allow some time for tracking information to update after your order has been dispatched.

If your tracking information has not updated for an unusually long period, please contact us and we'll do our best to help.

5. Delivery Address

Please make sure your delivery address is correct before completing your order.

Once an order has been dispatched, it may not be possible to change the delivery address.

If you notice that you have provided an incorrect address, please contact us as soon as possible at:

info@motokitly.store

We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Missed Deliveries

If nobody is available to receive your order, the courier may leave the parcel in a safe place, with a neighbour, or provide instructions for rearranging delivery or collection.

The exact procedure will depend on the courier and service used.

Please follow the instructions provided by the courier if a delivery attempt is missed.

7. Damaged Packages

We take care when packing orders, but occasionally parcels can be damaged during transportation.

If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any packaging materials.

We'll review the situation and work with you to resolve it.

8. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or something is missing from your delivery, please contact us as soon as possible.

Please provide:

Your order number.
Your name.
Details of the item affected.
Photographs where appropriate.

We'll investigate the issue and arrange an appropriate solution.

9. Delayed or Lost Deliveries

Although we work with delivery providers to get your order to you safely and promptly, delays can occasionally happen because of circumstances outside our control.

If your order appears to be significantly delayed or has been reported as lost, please contact us so we can investigate with the delivery provider.

We will do our best to assist and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

10. Automotive Products

Some automotive parts and kits may be larger, heavier, or require specialist handling. These products may have different delivery charges or delivery times.

If special delivery arrangements apply to a particular product, we will provide relevant information on the product page or during checkout.

For vehicle-specific products, please also make sure that you have checked compatibility before ordering. If you're unsure, contact us before placing your order and we'll be happy to help where we can.

11. International Shipping

Unless specifically stated otherwise at checkout, our standard shipping service is intended for deliveries within the UK.

If international delivery becomes available for your location, the available shipping options, costs, and estimated delivery times will be shown at checkout.

International customers may also be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.

12. Delivery Times & Exceptional Circumstances

Delivery estimates can sometimes be affected by circumstances outside our reasonable control, including severe weather, transport disruption, courier delays, industrial action, or other unexpected events.

Where we become aware of a significant delay affecting your order, we will try to keep you informed.

Your statutory consumer rights are not affected by delivery delays or anything else in this policy.